Shipping Policy

This Shipping Policy explains how orders are processed and delivered when you purchase from Havix.

Order processing time

Orders are processed within 1–2 business days after payment is received (excluding weekends and holidays). Once processed, your order is dispatched to the carrier.

Shipping destinations

We currently ship to the United States.

Shipping costs

Standard shipping is free. We do not charge extra for shipping, and there is no minimum order value. At checkout you may also have the option to purchase optional Shipping Protection for a small additional fee, which helps provide added coverage for eligible shipments in case of loss, damage, or delivery issues.

Estimated delivery times

Estimated delivery times begin after your order is processed and dispatched. Typical delivery estimate (not guaranteed): 5–7 business days. Delivery timelines are estimates and may vary due to carrier delays, weather events, or peak seasons.

Order tracking

When available, you will receive tracking details by email once your order has been dispatched. Tracking updates may take 24–72 hours to appear depending on the carrier.

Address accuracy

Please ensure your delivery address is complete and accurate at checkout, including unit number and ZIP code where applicable. If an order is returned to us due to an incomplete or incorrect address, reshipment may require an additional shipping fee.

Delays, lost, or damaged packages

Delays can occur due to factors outside our control, including carrier disruptions and peak-season congestion. If your order arrives damaged, please contact us within 7 days of delivery at support@shophavix.com with your order number and photos of the item and packaging.