Refund Policy

60-Day Money-Back Guarantee

We want you to feel confident ordering from Havix. If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of receiving your order.

To request a refund, contact us at support@shophavix.com with your order number. If your request qualifies under our 60-Day Money-Back Guarantee, you are eligible for a refund to your original payment method. Depending on the circumstances, we may also offer a replacement or another resolution as an optional alternative.

Eligibility

Your request must be submitted within 60 days of receiving your order.
You must provide your order number or other proof of purchase.
If a return is required, the item must not have been intentionally damaged, altered, or misused.

You do not need to provide a detailed explanation for simply being dissatisfied with your purchase. For damaged, defective, incorrect, or delivery-related orders, we may request photos or other information reasonably necessary to investigate the issue.

How to request a return or refund

Email support@shophavix.com with your order number, and photos if the item is damaged, defective, or incorrect. Our support team will review your request and provide next steps. Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

Returns

In many cases we can resolve your request without requiring you to physically return the product. If a return is required, we will provide return instructions and the correct return address. Do not return products to the address shown on your original shipping label unless our support team specifically instructs you to.

Return shipping costs

If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping when a return is required, or provide another appropriate resolution. For other approved returns, return shipping costs may be the responsibility of the customer. Our support team will confirm this before you send anything back.

Refund processing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the credit to appear on your statement.